Privacy Policy

At The Orange Bloom, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.theorangebloom.com (the “Site”).

By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

Personal Information includes:

  • Your name
  • Shipping and billing address
  • Phone number
  • Email address
  • Payment details (processed securely through third-party gateways)
  • Purchase history

Non-Personal Information includes:

  • Browser type
  • Device type
  • IP address
  • Pages visited
  • Time spent on the site
  • Referring URLs

This information is collected when you:

  • Place an order
  • Sign up or Subscribe to our communications such as a newsletter
  • Contact us via email or WhatsApp
  • Browse the Site

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate about your order status
  • Respond to inquiries or support requests
  • Improve our website, products, and services
  • Send promotional emails (only if you opt-in)
  • Prevent fraudulent transactions and maintain site security

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share your personal information with trusted third-party service providers who help us operate our business. These include:

  • Payment processors
  • Shipping and logistics partners
  • Analytics and marketing services

These partners are required to maintain the confidentiality and security of your data and are authorized to use it only for the services we request.

We may also disclose your information if required by law or to protect our rights or the safety of our users.

4. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and shopping cart
  • Understand site traffic and usage patterns
  • Provide a more personalized experience

You can choose to disable cookies in your browser settings. However, some features of the Site may not function properly without them.

5. Data Security

We take your data security seriously and use appropriate technical and organizational measures to protect your personal information. While we follow best practices, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your data

To exercise any of these rights, please email us at hello@theorangebloom.com.